Honest policies,
plainly written.

Worldwide, with most orders going to the United States, United Kingdom, the EU, Canada, and Australia. We've also shipped to Japan, the UAE, and across Latin America.

Shipping is free, anywhere we ship. No minimum order, no surcharge for remote addresses, no surprise fees at checkout. The price you see on the product page is the price you pay (plus any tax your local authority adds at delivery — see the customs section below).

Every panel is wrapped in two layers of foam, fitted with edge-protection corners, then crated in a custom-cut wooden frame sized to the panel. The crate is labelled Fragile / This Side Up / Glass on every face.

We've shipped well over 500 pieces this way. In-transit breakage is under 1% — and when it does happen, our remake policy below kicks in.

The day your panel ships, you'll receive a tracking email with the FedEx number and a direct link. Status updates from handover at our studio all the way to your door.

If 24 hours after the dispatch email the tracking link still shows no movement, write to us — we'll check with FedEx directly.

We remake and reship at no cost — no debate, no restocking fee, no "send it back first." Just write to us within 48 hours of delivery with:

1. A photo of the crate as you received it
2. A photo of the damage on the panel itself
3. A short note describing what you found when you opened it

We'll start a replacement the same day. The damaged piece stays with you — no return shipping required.

Every panel is cut to your size and made after you order. Because of that, we can't accept change-of-mind returns — the piece literally only fits your wall.

What we will do:

• Refund or remake if the panel arrives damaged (see above)
• Refund or remakeif the panel doesn't match what you ordered (wrong size, wrong design, wrong cutouts)
• Pre-production changes — until we cut the glass, you can change size, design, or cancel for a full refund. Just reply to the order confirmation email.

Once your panel is in production we can't change dimensions (the glass is already being cut), but we can usually still swap the design.

For most destinations — including the EU, UK, and US under current thresholds — there are no import duties on an order our size. Where duties or VAT do apply, they're collected by FedEx on delivery or by your local customs office, not by us.

We're happy to declare the order value accurately on the customs form. We won't under-declare — it puts the insurance void if something goes wrong in transit.